A vetted network of 15+ servicing partners.
Link doesn't recover in a vacuum. Every account is matched to a specialist collection and servicing partner whose core competency fits it best — then tracked against forecast, audited at the account level, and held to Link's standards for data security, compliance, and patient experience.
"When your work is done, our job begins."
Depth, oversight, and the right specialist for every account.
A managed network is only as strong as the way it's run. Here's how Link keeps ours accountable.
The right specialist for the right account.
No single firm is best at everything. Each partner in Link's network brings a distinct strength — and Link's analytics route every account to the specialist most likely to recover it, compliantly and with a positive patient experience.
15+ partners, each with a unique core competency
Some partners excel at complex, high-value insurance recoveries; others at compassionate patient outreach in the high-deductible era. Link maintains a diverse bench so every account meets a specialist suited to it — not a one-size-fits-all queue.
Insurance-recovery specialists
Partners with proven workflows for surfacing complex, high-revenue insurance balances that standard collections miss.
Patient-experience leaders
Partners chosen for empathetic, respectful engagement — protecting your brand and the patient relationship at every touch.
Analytics-matched placement
Link's proprietary scoring pairs each account with the partner most likely to resolve it — the network working as one engine.
Compliance-first partners
Every partner operates within HIPAA, FDCPA, and TCPA controls — the same standards Link holds itself to.
One managed relationship
Clients work with Link; Link manages the network. You get the strength of many specialists through a single, accountable point of contact.
How Link keeps the network accountable.
Managed, monitored, and audited — so performance and compliance never drift.
A thorough process, before a single account is placed.
Joining Link's network isn't a formality. Prospective partners pass a rigorous selection and boarding process that emphasizes data-security certification, healthcare-specific training, patient satisfaction, compliance, and cultural tolerance.
How a partner joins the network.
Each stage is a gate — partners advance only after meeting Link's standards, so clients can trust every firm handling their accounts.
Application & Review
Prospective partners share their healthcare focus, references, and performance history for evaluation.
Security Certification
Data-security posture is verified — a partner must protect information to the standards our clients require.
Healthcare Training
Teams complete healthcare-specific training on compliant, patient-centered recovery practices.
Cultural & Compliance Fit
We confirm a shared commitment to patient satisfaction, compliance, and cultural tolerance.
Analyst & Go-Live
An operational analyst is assigned, forecasts are set, and the partner begins under active monitoring.
The standards every partner must meet.
These aren't nice-to-haves. They're the non-negotiables that keep Link's clients — and their patients — protected.
Data-security certification
Demonstrated, verifiable safeguards for sensitive information — a prerequisite, not an afterthought.
Healthcare-specific training
Teams trained for the realities of healthcare recovery — clinical context, billing nuance, and patient sensitivity.
Patient satisfaction
A proven track record of treating patients with respect — protecting your reputation with every interaction.
Compliance
Rigorous adherence to HIPAA, FDCPA, and TCPA — validated at boarding and re-verified through audits.
Cultural tolerance
Respectful, inclusive engagement across the diverse communities Link and its clients serve.
Consistent performance
The ability to meet forecast reliably — measured continuously and reviewed by a dedicated analyst.
If it's a fit, everyone wins.
We're always interested in meeting servicing partners with a genuine specialty and a real commitment to compliance and patient care. There's no hard sell here — if your strengths complement the network and the fit is right, we'd love to talk.
Tell us a little about your healthcare services below. If it looks like a match, a member of Link's Vendor Management Team will reach out to start the conversation.
"When your work is done, our job begins."
Become a servicing partner.
Interested in joining Link's network? Share a few details and our Vendor Management Team will follow up if there's a fit.