SMS Terms & Conditions — Link Revenue Resources

1 Program Description

Link Revenue Resources, LLC (“Link Revenue Resources”, “we”, “us”, or “our”) operates an SMS messaging program to communicate with consumers and account holders. By opting in or providing your mobile number to us through your account agreement with the underlying creditor or healthcare provider (including, where applicable, hospital intake forms or other healthcare provider authorizations under our service contracts, which authorize SMS communications by the provider’s subsidiaries and authorized vendors), you consent to receive text messages related to:

Account balance and statement notifications
Payment portal links (evokepay.com)
Customer service responses to your inquiries
Compliance disclosures required by federal or state law (FDCPA, TCPA, HIPAA, GLBA, FCRA, CCPA)

We do not use SMS for marketing, promotional, or solicitation purposes.

Consent is not a condition of any purchase, of receiving healthcare services, or of resolving your account. You may decline SMS messages and still use every other way of reaching us — by phone at (888) 595-2672, through our secure contact form, or through the payment portal.

2 Carrier Disclosure

Message and data rates may apply. Standard message and data rates from your wireless carrier may apply to each text message sent and received. Carriers are not liable for delayed or undelivered messages.

Participating carriers include AT&T, Verizon, T-Mobile, UScellular, Cricket Wireless, Metro by T-Mobile, Boost Mobile, Google Fi, and other participating carriers. Carrier support may change, and not all carriers are supported in all areas.

3 Message Frequency

Message frequency varies based on your account activity. You may receive recurring messages tied to balance changes, payment due dates, payment confirmations, and replies to your inquiries. Message frequency is determined by the nature and status of your account; we do not send unsolicited promotional or marketing messages.

4 How to Opt Out

Reply STOP to opt out — any timeText any keyword below from the number that received the message.

You can opt out of our SMS program at any time by replying with any of the following keywords from the mobile number that received the message:

STOP STOPALL UNSUBSCRIBE QUIT CANCEL END OPT-OUT

After you reply STOP, you will receive a final message confirming your opt-out, after which you will not receive additional SMS messages from this program. To resume messages, reply START to the same number. If you experience issues opting out, contact our Customer Care team at the number below or through our secure contact form.

START — to resume messages

5 Help / Customer Care

For help or questions about this SMS program, reply HELP to any of our messages, or contact Customer Care directly:

Phone(888) 595-2672

EmailSend us a message

Compliance teamContact our Compliance team via our secure form

Mailing addressLink Revenue Resources, LLC, San Diego, CA

Customer Care hoursMonday–Friday, 8:00 AM – 5:00 PM Pacific Time, excluding holidays.

6 Privacy Policy

Your privacy is important to us. SMS messages we send and receive are subject to our Privacy Policy, which describes the data we collect, how we use it, and your rights under HIPAA, GLBA, FCRA, FDCPA, and CCPA:

Privacy Policy: https://www.linkdhs.com/privacy.html

7 Eligibility & Acceptance

By providing your mobile telephone number to Link Revenue Resources, LLC (whether directly, through an authorized representative, through your healthcare provider intake forms, or through your account agreement with our client), you agree to receive SMS messages from us in accordance with these Terms. You represent that you are the authorized account holder or subscriber of the mobile telephone number you provide.

You must be at least 18 years of age to enroll in this SMS program, and you must be the subscriber of the mobile telephone number you provide or its customary user with authority to consent on the subscriber’s behalf.

You agree to update us if your mobile number changes. You agree we may verify your number against the National Do Not Call Registry and the Reassigned Numbers Database where required by applicable law.

8 Mobile Operator Disclaimer

Mobile operators (carriers) supported include all major U.S. carriers. Mobile operators are not responsible for delayed or undelivered messages. We use third-party messaging providers (including Flowroute, an Intrado company) to deliver these messages on our behalf. Use of those providers is governed by their respective terms and applicable law.

9 Compliance Statements

This SMS program is operated in compliance with:

TCPA (Telephone Consumer Protection Act)consent and opt-out requirements

FDCPA (Fair Debt Collection Practices Act)Mini-Miranda disclosures included where applicable

HIPAAProtected Health Information is not transmitted via SMS unless your healthcare provider has given specific authorization and BAA controls are in place

GLBA (Gramm-Leach-Bliley Act)financial privacy

FCRA (Fair Credit Reporting Act)

CCPA / CPRACalifornia consumer privacy rights

10 Modifications

We may update these Terms from time to time. We will post the revised Terms on this page with a new “Last Updated” date. Continued use of the SMS service after changes constitutes acceptance.

11 Contact

Link Revenue Resources, LLCSan Diego, CA

Customer Care(888) 595-2672

EmailSend us a message

ComplianceContact our Compliance team via our secure form

Privacy Policywww.linkdhs.com/privacy.html

Please don't include patient account numbers, SSNs, dates of birth, or any health information. For account/payment help use our secure Payment Portal; for compliance concerns, use our compliance form.