Recovery programs that work alongside your team.
Link builds a final, analytics-driven layer of recovery on top of the work you're already doing — with no disruption to your revenue cycle, zero upfront cost, and compassionate, compliant patient handling from start to finish.
"When your work is done, our job begins."
Two programs, one philosophy.
Whichever program fits your accounts, the same principles hold: we complement your work, we're paid only when you recover, and every patient is treated with respect.
No disruption
Our programs begin only after your own efforts are complete. Nothing about your bad-debt process changes — we pick up exactly where you leave off and add a layer, never a replacement.
Zero upfront cost
Both programs run on a pure contingency model. Link is paid only on the dollars we actually recover — so our incentives are aligned with your bottom line from day one.
Compassionate & compliant
Every patient interaction is handled with dignity and inside continuously monitored HIPAA, FDCPA, and TCPA controls — protecting your patients and your reputation alike.
Safety-Net Revenue Capture
A final, analytics-driven recovery layer that engages after the provider has completed all its own collection efforts — capturing incremental revenue from accounts you'd otherwise write off, with no changes to your existing bad-debt process.
Begins after your own collections are exhausted.
When your in-house and primary collection efforts have run their course, Link's safety net engages. We add a disciplined, data-driven pass over your late-stage and bad-debt accounts — surfacing recoverable dollars, including high-value insurance balances, that standard workflows leave behind. Your process stays exactly as it is; we simply make sure nothing recoverable slips away.
Account Assignment
Eligible accounts are securely assigned to Link through a daily, programmatic transaction file transfer — automated, encrypted, and effortless for your team.
Proprietary Analytics
Machine-learning algorithms score every account across 1,000+ variables to set realistic target liquidation rates and prioritize the right work.
Vendor Network
Accounts are placed across 15+ specialized U.S. servicing partners — the right account, to the right agency, at the right time — under continuous performance oversight.
Recoveries & Returns
Recovered funds are remitted within 30 days of go-live, with 24/7 reporting and forecasting; "efforts-exhausted" inventory is returned for Medicare cost-report processing.
How the four-step method works, in detail
Safety-Net Revenue Capture is designed to be effortless for your team and rigorous under the hood. Here is what happens at each step once your own efforts are complete.
Medicare-compliant by design
Safety-Net Revenue Capture is built to align with Medicare bad-debt rules. Recoveries collected after a cost report has been filed are handled as offsets in accordance with 42 CFR §413.89, and "efforts-exhausted" inventory is returned to you for proper cost-report processing. The program supports — rather than complicates — your Medicare reporting obligations.
Which accounts are eligible?
Eligible accounts include all legally collectible bad debt — after your own collection efforts are complete. That spans:
Discretionary Recoveries
Purpose-built for the shift to high-deductible health plans. As more balances move to patients, our proprietary analytics identify the patients with a high propensity to pay — delivering an expected 15–20% lift over baseline, with zero out-of-pocket cost to you.
Built for the high-deductible era.
As patient financial responsibility rises, more recoverable revenue hides in plain sight. Discretionary Recoveries applies propensity-to-pay modeling to focus compliant, respectful outreach on the accounts most likely to resolve — turning the high-deductible shift into measurable, incremental recovery. Like every Link program, it runs on contingency with zero out-of-pocket cost.
High-deductible reality
The move to high-deductible plans pushes more balances onto patients — which means more recoverable revenue sitting in accounts standard workflows overlook.
Propensity-to-pay modeling
Proprietary analytics score patients by their likelihood to pay, so outreach concentrates on the accounts most likely to resolve — efficiently and compliantly.
Measurable lift
Programs deliver a typical 15–20% lift over baseline recovery performance — additional revenue captured at zero out-of-pocket cost.
What's included
Discretionary Recoveries is a full-service engagement, wrapped around three dedicated functions that keep the program smooth for your team and considerate for your patients.
Implementations
A structured onboarding that stands up the program quickly and cleanly — data connections, configuration, and go-live — with minimal lift from your staff.
Patient Relations
Compassionate, compliant patient engagement handled inside HIPAA, FDCPA, and TCPA controls — protecting the patient relationship you've worked to build.
Client Services
A dedicated point of contact for reporting, forecasting, and questions — so you always have a clear view of performance and a person to call.
Program FAQ
The details that matter most — timing, eligibility, Medicare compliance, data security, patient handling, and cost. If you don't see your question here, just ask.
When does Link get involved — will it disrupt our process?
Never before you're ready. Safety-Net Revenue Capture begins only after your provider has completed all of its own collection efforts. There are no changes to your bad-debt process — we pick up exactly where you leave off and add a final recovery layer on accounts you'd otherwise write off.
Assignment happens through a daily programmatic transaction file transfer that runs quietly in the background, so there's nothing extra for your team to do. Once the program is live, recoveries are remitted within 30 days.
Which accounts are eligible?
Eligible accounts include all legally collectible bad debt once your own efforts are complete. That covers Medicare and non-Medicare balances, self-pay and balance-after-insurance accounts, and complex high-value insurance recoveries — across acute-care, physician-group, and outpatient settings.
If you're not sure whether a given segment qualifies, we're happy to review your inventory with you and point out what's recoverable.
How does the program stay Medicare-compliant?
Safety-Net Revenue Capture is built to align with Medicare bad-debt rules. Recoveries collected after a cost report has been filed are treated as offsets in accordance with 42 CFR §413.89, and any "efforts-exhausted" inventory is returned to you for proper Medicare cost-report processing.
The program is designed to support your Medicare reporting obligations rather than complicate them.
How is our data secured?
Data protection is foundational to both programs. Link maintains an independently audited SOC 2 Type II program (report available under NDA), operates under HIPAA for the handling of protected health information, and aligns its cybersecurity program to NIST CSF 2.0. Our controls are built to ISO/IEC 27001 standards and continuously monitored.
File transfers are encrypted and automated, and access is tightly controlled across the platform and our vendor network.
How are patients treated?
With respect, always. Every patient interaction is handled compassionately and inside continuously monitored HIPAA, FDCPA, and TCPA controls, including audited calling practices. In the Discretionary Recoveries program, a dedicated Patient Relations function manages engagement directly.
The goal is to recover revenue while protecting the patient relationship — and the reputation — you've worked hard to build.
What does it cost?
Both programs run on a pure contingency model with zero upfront cost. Link is paid only on the dollars we actually recover — and for Discretionary Recoveries there's zero out-of-pocket cost to you. Our incentives are aligned with yours from the very first day.
How quickly do we see recoveries and reporting?
Recoveries are remitted within 30 days of go-live, and you get 24/7 reporting and forecasting throughout — so you always know where things stand across the full account lifecycle. When efforts are exhausted, that inventory is returned to you for Medicare cost-report processing.
Is Link a certified minority-owned business?
Yes. Link Revenue Resources is a certified minority-owned business (NMSDC) and a member of the Receivables Management Association International (RMAI). Founded in San Diego in 2010, we've grown to serve 575 acute-care facilities and 6,200 physician groups across all 50 states.
Curious whether a program is a fit?
If it's the right fit, we'll show you exactly what's recoverable — with no disruption to your process and zero upfront cost. When you're ready, reach out and a Link recovery specialist will take it from there.
"When your work is done, our job begins."