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TRUST CENTER Security & compliance, verifiable

Security you can verify. Compliance built in.

Healthcare data deserves more than a promise. Link Revenue Resources runs an independently attested, continuously monitored security and compliance program — so hospitals and physician groups can hand us their most sensitive recovery work with confidence.

"When your work is done, our job begins."

Built & governed to enterprise standard SOC 2 Type II HIPAA GDPR FDCPA / TCPA NIST CSF 2.0 ISO/IEC 27001 NMSDC · RMAI
Certified & accredited

Verified credentials, not just claims.

Independently issued certifications and accreditations that partners can confirm directly with the issuing bodies.

PCI DSS Payment-card data secured to the PCI DSS standard. Verified
HIPAA Independently verified via Compliancy Group. Verified
BBB Accredited Business, Better Business Bureau. Verified
RMAI Member, Receivables Management Association International. Verified

Attestations & certifications

Security and compliance, verifiable.

Independently attested controls and continuous monitoring across every engagement.

SOC 2 Type IIIndependently audited against the AICPA Trust Services Criteria — full report available to qualified prospects under NDA.
HIPAACompliant handling of protected information across every workflow, system, and partner.
GDPRCompliant privacy and data-subject controls for regulated personal data.
FDCPA & TCPACompliant consumer-contact practices, monitored with recorded audit calls.
NIST CSF 2.0Cybersecurity program aligned to the NIST Cybersecurity Framework 2.0.
ISO/IEC 27001Information-security management built to the ISO/IEC 27001 standard.
Certified minority-ownedCertified through the National Minority Supplier Development Council (NMSDC).
RMAI memberMember of the Receivables Management Association International.
Secureframe-managedCompliance program operated and continuously assessed with Secureframe.
Our compliance program is managed with Secureframe, with controls continuously assessed. The SOC 2 Type II report and supporting documentation are available to qualified prospects under NDA — use our compliance form to request access.

Data-security posture

Your data, protected end to end.

Link secures every account with the most sophisticated data-security technologies available, applied consistently from intake to resolution. Sensitive information is protected in transit and at rest, access is tightly controlled and least-privilege by default, and every environment is monitored around the clock.

Our datacenters adhere to SOC 2 standards, and our controls are validated by regular, independent assessment — not a one-time checkbox. The result is a posture designed to keep protected information safe at every step of the recovery lifecycle.

  • Encryption of sensitive data in transit and at rest
  • Least-privilege access controls with multi-factor authentication
  • Datacenters that adhere to SOC 2 standards
  • 24/7 monitoring and continuous control assessment
Encryption everywhere

Data protected with strong encryption in transit and at rest across all systems.

Least-privilege access

Role-based, MFA-protected access ensures people see only what their work requires.

Continuous monitoring

24/7 monitoring across every environment, with alerting and rapid response.

SOC 2-standard datacenters

Infrastructure hosted in facilities that adhere to SOC 2 standards.


Ongoing assurance

Compliance isn't a moment — it's a cadence.

We treat security as a living program: assessed regularly, monitored continuously, and reviewed independently. Trust is earned again every year.

ANNUAL

HIPAA assessment

Regular annual HIPAA assessments validate that protected information is handled to standard across people, process, and technology.

ANNUAL

SOC 2 Type II audit

An independent SOC 2 Type II audit evaluates our controls over a period of time — not just a point in time.

ANNUAL

NIST CSF 2.0 review

Regular assessment against the NIST Cybersecurity Framework 2.0 keeps our program mapped to a recognized, evolving standard.

ONGOING

Audit calls

Recorded audit calls confirm patient representatives adhere to HIPAA, FDCPA, and TCPA on every consumer contact.


Why it matters

A trust program built for healthcare, from day one.

Recovering revenue from late-stage and bad-debt accounts means touching sensitive data and contacting real people. We built our compliance and security program to protect both — so your recovery partner never becomes your risk.

Compliance is built into the workflow, not bolted on

HIPAA, FDCPA, and TCPA controls are embedded in every step of how we work — and continuously monitored — so doing the right thing is the default, not an afterthought.

Independently attested

Our SOC 2 Type II report is produced by an independent auditor — verifiable evidence, available under NDA, not just claims.

Continuously monitored

Controls are assessed continuously with Secureframe and validated by regular annual audits — trust that never goes stale.

Certified minority-owned

NMSDC certification lets partners meet supplier-diversity goals while working with a proven recovery specialist.

Respectful consumer contact

Recorded audit calls keep every patient interaction compliant with FDCPA and TCPA — and consistently respectful.

Standards-aligned by design

Aligned to NIST CSF 2.0 and built to ISO/IEC 27001 — recognized frameworks your security team already knows.


At a glance

Every credential, in one place.

The attestations, certifications, and standards behind every Link engagement — easy to remember, easy to verify.

SOC 2 Type IIIndependently audited
PCI DSSPayment data secured
HIPAAVerified via Compliancy Group
BBBAccredited Business
GDPRCompliant
FDCPACompliant
TCPACompliant
NIST CSF 2.0Aligned
ISO/IEC 27001Built to standard
NMSDCCertified minority-owned
RMAIMember
SecureframeProgram managed

Documentation & due diligence

Need our SOC 2 report or a security questionnaire completed?

Qualified prospects and partners can request our SOC 2 Type II report and supporting documentation under NDA. Our compliance team also completes vendor security assessments and due-diligence questionnaires on request.

Please don't include patient account numbers, SSNs, dates of birth, or any health information. For account/payment help use our secure Payment Portal; for compliance concerns, use our compliance form.